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Privacy Policy

Effective Date: 1/14/2026

Soul Sisters Reiki and Rocks, LLC (“Soul Sisters,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, store, share, and protect personal information obtained through our website and mobile application (collectively, the “Services”).

By accessing or using our Services, you consent to the data practices described in this Privacy Policy.

1. What Type of Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Appointment and booking details

  • Billing and transaction information

  • Communications you send to us (messages, inquiries, reviews, or feedback)

Automatically Collected Information

When you use our Services, we may automatically collect:

  • Internet Protocol (IP) address

  • Device type, browser type, and operating system

  • App usage data (pages viewed, actions taken, session duration)

  • Date and time of access

We do not collect Social Security numbers or store full credit card numbers.

2. How We Collect Information

We collect information when you:

  • Book appointments, classes, or events

  • Purchase services, packages, or gift certificates

  • Submit a contact form or send us a message

  • Subscribe to email or text updates

  • Use our website or mobile app

Information may also be collected automatically through cookies, analytics tools, and similar technologies.

3. Why We Collect Personal Information

We collect personal and non-personal information for the following purposes:

  • To provide and operate our services

  • To schedule and manage appointments and classes

  • To process payments and send confirmations

  • To communicate service updates, reminders, and promotions

  • To provide customer support and respond to inquiries

  • To improve our website, app, and offerings

  • To comply with legal and regulatory obligations

4. How We Store, Use, Share, and Disclose Information
Data Storage

Our Services are hosted on the Wix.com platform, which provides the infrastructure for booking, payments, and communication. Your data may be stored through Wix’s secure databases and applications, protected by firewalls and security measures.

Payments

All payment processing is handled by PCI-DSS compliant third-party payment processors. Soul Sisters Reiki and Rocks does not store full credit card details.

Sharing of Information

We do not sell or rent your personal information. We may share information only:

  • With service providers (booking, payment, email, analytics) as necessary to operate our Services

  • To comply with legal requirements or lawful requests

  • To protect our rights, safety, or property

5. How We Communicate With You

We may contact you via:

  • Email

  • Phone calls

  • Text messages

Purposes may include:

  • Appointment confirmations and reminders

  • Account or service notifications

  • Promotional messages and updates

You may opt out of promotional communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.

6. Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to:

  • Enable core functionality

  • Analyze usage and performance

  • Improve user experience

Third-party services such as analytics tools may place cookies through our Services. These third parties have their own privacy policies, and their practices are not governed by this policy.

You can manage or disable cookies through your browser or device settings.

7. How You Can Withdraw Consent or Control Your Data

If you would like to:

  • Access

  • Correct

  • Update

  • Delete

  • Withdraw consent for processing your personal information

You may contact us using the information below. We will respond in accordance with applicable laws.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

9. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting.
If material changes are made, we will update the effective date and provide notice within the Services when appropriate.

We encourage you to review this policy periodically.

16. Contact & Customer Support

If you have questions about this Privacy Policy or your personal information, please contact us:
Soul Sisters Reiki and Rocks, LLC
Email: Soulsistersreikiandrocks@gmail.com

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